• Due to the nature of our products (gifts, flowers, and food items), returns are generally not accepted.

• If an item arrives damaged, defective, or incorrect, customers must notify us within 24 hours of delivery.

• In such cases, we may offer a replacement, store credit, or refund, depending on the situation.

• Items must be reported with clear photos of the issue for verification.

• Customized or personalized gift orders cannot be returned or refunded once confirmed.